Enhancing customer experience through digital platform development (2015-16)

Project outcomes

Sponsored by Transurban

Team members: 
  • Daniel (Jinha) Kim
    Bachelor of Engineering (Civil)
  • Jason (Ken Yew) Leung
    Bachelor of Engineering (Civil)/Bachelor of Commerce
  • Katelyn Richter
    Bachelor of Engineering (Civil)
  • Sebastian Gomez Gordo
    Master of Business Information Systems

Project title: 
Enhancing customer experience through digital platform development
Description of the project: 

This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice.  This is in support of non-arranged travel. 

Project brief

Project brief

Sponsored by Transurban

Location: 
Melbourne
Description of the project: 

This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice.  This is in support of non-arranged travel. 

Project outcomes

This project has been closed
Project Aims: 

The aim of this project is the development of a business case, and business requirements which would include technical feasibility and prototype digital platform. 

Available to: 
All Students
Faculty or Department: 
Business and Economics
Engineering-Civil
Engineering-Electrical & Computer Systems
Engineering-Mechanical
Information Technology
Disciplines: 
Business Computing
Civil Engineering
Commerce
Electrical & Computer Systems Engineering
Management
Marketing
Mechatronics Engineering
Multimedia Systems
Software Development & Software Engineering
Sector: 
Transport
Employment Type: 
Scholarship
Eligibility: 
All students
Selection Criteria: 
  • Application review by senior faculty members  (including academic performance)
  • Successful completion of group assessment activity
  • Successful interview with industry partner

Please note:

  • The final selection of the MITI project team will be made by representatives of Transurban
  • Successful applicants must agree to commit to 12 weeks work commencing December 2015-February 2016
Duration: 
12 weeks
Max number of recipients: 
4
Application process: 

A cover letter and current CV are mandatory requirements of the application process.

Your cover letter should state the following information in a clear and concise manner:

  • why this project is of particular interest to you 
  • an outline of your experience either through work, study or other interests to support your application 
  • what you can contribute as a member of the team

Transurban

Unless you’re following the Australian Stock Exchange, the name Transurban might be a bit of a mystery. Have you ever driven along CityLink in Melbourne, the Eastern Distributer in Sydney, or crossed over the Gateway Bridge in Brisbane? If yes, that’s us! You have driven on a Transurban owned and operated road. Across the world our company owns and operates 16 toll roads, and we are currently building more! We’re worth about $26 billion on the open market and we’re a leader within the transport infrastructure space. Even though that all sounds pretty big, we’re actually relatively small in head count. We have about 2000 people in our team spread across Melbourne, Sydney and Brisbane