Enhancing customer experience through digital platform development (2015-16)

Project outcomes

Sponsored by Transurban

Team members: 
  • Daniel (Jinha) Kim
    Bachelor of Engineering (Civil)
  • Jason (Ken Yew) Leung
    Bachelor of Engineering (Civil)/Bachelor of Commerce
  • Katelyn Richter
    Bachelor of Engineering (Civil)
  • Sebastian Gomez Gordo
    Master of Business Information Systems

Project title: 
Enhancing customer experience through digital platform development
Description of the project: 

This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice.  This is in support of non-arranged travel. 

Project brief

Project brief

Sponsored by Transurban

Location: 
Melbourne
Description of the project: 

This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice.  This is in support of non-arranged travel. 

Project outcomes

Transurban

Transurban manages and develops urban toll road networks in Australia and the United States of America.

We are a Top 20 company on the Australian Securities Exchange (ASX) and have been in business since 1996.

At the heart of our business strategy is our desire to be a ‘partner of choice’ for our government clients and an organisation that meets the needs of our customers. To do that, we have to provide effective transportation solutions to support the growth and well-being of our cities.

At Transurban we do this through the smart management of our existing road networks, through our active involvement in the transport policy debate, and by applying our unique skills to the infrastructure challenges in our markets.

In delivering on this objective our business has fostered core capabilities in the following areas: 

  • Network planning and forecasting 
  • Operations and customer management 
  • Project development and delivery 
  • Application of technology, and 
  • Community engagement.

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